If you ever have any questions, please contact us. We want you to be informed and happy and we're here to make that happen.
We try our best to process orders within 1-2 business days. We do not process orders on weekends or holidays. Orders placed after Noon CST will not be processed until the following business day.
My Alchemy Skin Care is delighted to provide free shipping on all orders $49 and up (excludiing taxes). All items in your order will be shipped to one household, at the address you specify. Delivery typically occurs between 3-7 days after your order is processed and will arrive USPS. When an order ships, you will receive tracking information.
To receive your order by Christmas, we suggest you order no later than Dec. 14th. Please understand once we do our part and get your order shipped, the delivery date it is out of our hands. Plan ahead and allow plenty of time as we are observing shipments taking longer than usual.
Please note that to maintain product integrity and exceptional hygiene standards that will keep you protected and safe, we are unable to accept returns. When trying a product for the first time, we suggest purchasing a personal-size item to make sure the product works out perfectly for you.
Once an order is submitted, it cannot be changed or cancelled.
If package was damaged during shipment, snap a photo, save the box and merchandise and notify us immediately at email@example.com
We wish you and your family a warm & wonderful holiday season!
Our office will be closed for Thanksgiving Nov. 25 - 29th. Incoming orders during this time will be processed Nov. 30.
Our office will be closed for the Holidays Dec. 23 - Jan. 1st. Incoming orders during this time will be processed beginning Jan. 2, 2021.