NEWS: We are a CERT CLEAN 2021 AWARD WINNER
NEWS: We are a CERT CLEAN 2021 AWARD WINNER
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FAQ

If you ever have any questions, please contact us. We want you to be informed and happy and we're here to make that happen.  

Packaging:

Due to the pandemic, the supply chain has been greatly impacted and our orders for containers delayed for months. Rather than delay products you count on regularly, you may occasionally notice the product you ordered may have a different lid, maybe a white lid will be replaced with black or a flip top exchanged for a pump. Regardless of outside packaging, you can rest assured that we guarantee what we put into the bottle will never change. We appreciate your understanding should a design feature temporarily be altered in order to service you.

Shipping:

We try our best to process orders within 1-2 business days. We process orders M - F.  We do not process orders on weekends or holidays. Orders placed after Noon CST will not be processed until the following business day and orders placed on Friday will be processed the following Monday.

Returns:

Please note that to maintain product integrity and exceptional hygiene standards that will keep you protected and safe, we are unable to accept returns. When trying a product for the first time, we suggest purchasing a personal-size item to make sure the product works out perfectly for you. You can always contact us with any questions at hello@myalchemyskincare.com.

Order Changes:

Once an order is submitted, it cannot be changed or cancelled.

Damaged Order:

If package arrived defective, damaged or if you received the wrong item,  please snap a photo, save the box and merchandise and notify us immediately so we can evaluate it and make it right. Email: info@myalchemyskincare.com

Purchasing from 3rd Party Sellers:

No one is authorized to sell My Alchemy Skin Care branded products on any online platform without My Alchemy Skin Care granting permission. We would highly recommend avoiding the purchase of samples, travel or full-size products listed as ours off of eBay, Amazon, and other third-party suppliers. These are unauthorized retailers, and unfortunately, we cannot control their sales or vouch for the authenticity, safety, or freshness of any product purchased in this way.

If you are a retailer, My Alchemy Skin Care does authorize select retailers, who agree to our high standards and guidelines, to sell specific products in their establishments. We welcome your inquiry at: radams@myalchemyskincare.com.

To ensure you receive only the very best of us, please shop direct at www.myalchemyskincare.com.

Holiday Closings:

None as of this time. 

2021 Events:

None as of this time