Free Shipping is available on orders $75+
Free Shipping is available on orders $75+
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FAQ

If you ever have any questions, please contact us. We want you to be informed and happy and we're here to make that happen.  

Packaging:

Due to the pandemic, the supply chain has been greatly impacted and our orders for containers delayed for months. Rather than delay products you count on regularly, you may occasionally notice the product you ordered may have a different lid, maybe a white lid will be replaced with black or a flip top exchanged for a pump. Regardless of outside packaging, you can rest assured that we guarantee what we put into the bottle will never change. We appreciate your understanding should a design feature temporarily be altered in order to service you.

Shipping:

We offer FREE Shipping for orders $75 and over. 

At this time, we are only shipping orders to USA.

We try our best to process orders within 2-3 business days. Orders placed after Noon CST will not be processed until the following business day.

Our Shipping days are Tuesdays and Fridays. To ship on Tuesday, orders must be processed BEFORE Noon on Monday. To ship on Friday, orders need to be processed BEFORE Noon on Thurs. 

Please keep in mind that after a package leaves our hands, it is then in the possession of the carrier and we cannot control any potential delays that they may incure like shipping delays, weather events or lost packages. You will receive a tracking number so you can follow your shipment. We keep our eyes on it too.

2022 Holiday Closings: TBA

 

Returns:

Please note that to maintain product integrity and exceptional hygiene standards that will keep you protected and safe, we are unable to accept returns. When trying a product for the first time, we suggest purchasing a portable travel size item to make sure the product works out perfectly for you. You can always contact us with any questions at hello@myalchemyskincare.com.

Order Changes:

Once an order is submitted, it cannot be changed or cancelled.

Damaged Order:

If package arrives defective, damaged or if you received the wrong item,  please snap a photo, save the box and merchandise and notify us immediately so we can evaluate it and make it right. Email: info@myalchemyskincare.com

Purchasing from 3rd Party Sellers:

No one is authorized to sell My Alchemy Skin Care branded products on any online platform without My Alchemy Skin Care granting permission. We would highly recommend avoiding the purchase of samples, travel or full-size products listed as ours off of eBay, Amazon, and other third-party suppliers. These are unauthorized retailers, and unfortunately, we cannot control their sales or vouch for the authenticity, safety, or freshness of any product purchased in this way.

If you are a retailer, My Alchemy Skin Care does authorize select retailers, who agree to our high standards and guidelines, to sell specific products in their establishments. We welcome your inquiry at: radams@myalchemyskincare.com.

To ensure you receive only the very best from us, please shop direct at www.myalchemyskincare.com.